If you are a renter you need to know your rights and responsibilities which can help make your renting experience more pleasant.
Much of the information you’ll need to know about your rights and responsibilities as a tenant will be covered in your Tenancy Agreement. But if you need to know more, or wonder if your landlord is meeting all their responsibilities under the law, then a great place to go to get all the information you’ll need is Tenancy Services.
Check out their website which gives you all the facts. It also has a great guide called Renting and You (available in six languages) which you can download. https://www.tenancy.govt.nz/starting-a-tenancy/new-to-tenancy/key-rights-and-responsibilities/
Being a good tenant includes communicating with your landlord immediately when anything to do with the property needs attention. It is also a good idea that if you are having difficulty meeting your rental payments to talk to your landlord as soon as possible. They may be able to offer some solutions to help your situation.
However, if the relationship between you and your landlord is not good and you need some advice, Tenancy Services also offer a service where you can get advice relating to your situation. They have a Q&A section on their website https://www.tenancy.govt.nz/about-tenancy-services/contact-us/ or check out their advice on resolving disputes: https://www.tenancy.govt.nz/disputes/
If you prefer to speak to a real person, contact Tenancy Services on 0800 836 262 between 8.00am and 5.30pm Monday to Friday – note they are not open on public holidays.